# Aurai

> Aurai is an AI agent that manages payment chargebacks and disputes end to end for eCommerce stores. It detects new disputes from connected payment processors, writes evidence-backed rebuttals, and submits them automatically — and flags high-risk orders before fulfillment to prevent chargebacks in the first place.

## What Aurai does

- Detects chargebacks and disputes the moment they are opened on connected accounts (Stripe, PayPal, Shopify Payments).
- Gathers the order, fulfillment, and customer evidence, writes a tailored rebuttal, and submits it to the processor — typically in under 90 seconds, with no human intervention.
- Runs an autonomous "confirm / decline / no-action" decision on each order before fulfillment, holding only the highest-risk orders, to prevent disputes.
- Reports win rate, recovered revenue, and dispute-rate trends in a dashboard.

## Pricing

- Free to start. Aurai charges 25% of the amount recovered on won disputes only — there is no fee on disputes that are not won.

## Integrations

- Payment processors: Stripe, PayPal, Shopify Payments.
- Customer support (read-only context): Gmail.

## Key facts

- Category: AI chargeback / dispute management and fraud prevention for eCommerce.
- Audience: Direct-to-consumer and eCommerce merchants using Stripe, PayPal, or Shopify.
- Differentiator: Fully autonomous, success-based pricing (pay only on wins), prevention + dispute handling in one agent.

## Links

- Home: https://aurai.dev
- Terms of Service & Privacy Policy: https://aurai.dev/legal