This page contains the Terms of Service and the Privacy Policy that govern your use of Aurai's website, application, and chargeback-management services.
These Terms of Service (the "Terms") are a binding agreement between you ("You" or "Your") and Aurai.dev Inc. (together with its affiliates and subsidiaries, the "Company," "We," "Us," or "Our"), and govern your use of or access to our website at aurai.dev (the "Website"), our application at app.aurai.dev and its subdomains (the "App"), and the Services made available to you by the Company via the Website or App.
By completing Self-Registration, executing an Order Form, or otherwise using the Services, You represent that you have read, understood, accepted, and agreed to be bound by these Terms. If you do not accept these Terms, you are not authorized to use the Services, App, or Website.
If You are entering into these Terms on behalf of a company or other entity, You represent that you are authorized to bind that entity, and "You" will also refer to that entity. If You are an individual entering into these Terms on your own behalf, You represent that you are of the age of legal majority and have the legal capacity to be bound by these Terms.
We encourage You to review these Terms periodically for changes. Your continued use of the Website, App, or Services following modifications constitutes your acceptance of them. These Terms incorporate Our Privacy Policy, and by agreeing to these Terms you also accept the Privacy Policy.
Aurai.dev Inc. is based in Canada. The Services are offered to business customers in Canada, the United States, and Europe. By using the Services you acknowledge that, to deliver the Services, Your Data and Personal Data may be transferred to and processed in Canada and other jurisdictions, subject to the safeguards described in Section 10 and in Our Privacy Policy.
2.1 "Friendly-Fraud Prevention" means a technological solution designed to identify potentially fraudulent End Users post-checkout and prior to fulfillment, enabling merchants to mitigate risk, using AI models that analyze customer behavior and additional indicators. At Aurai this includes the Fight or Fold™ triage feature.
2.2 "Chargeback Management" means a technological solution designed for the automatic management of chargeback disputes.
2.3 "Chargeback Prevention" (also "Aurai Alerts") means a product that performs proactive actions to (i) prevent and identify potentially fraudulent transactions in real time and (ii) address disputed transactions before they escalate into formal chargebacks, including by automatically refunding a transaction when an early-warning alert is received.
2.4 "Chargeback Monitoring" means a service dedicated to reducing the chargeback ratio and fraudulent transactions.
2.5 "Chargeback Value" means the original monetary value of each chargeback.
2.6 "Commencement Date" means the date on which You performed Self-Registration, or the commencement date defined in the Order Form.
2.7 "Data Protection Laws" means any applicable legislation protecting the personal data of natural persons, including Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA") and substantially similar provincial laws, the EU General Data Protection Regulation 2016/679 ("GDPR"), the UK GDPR, and US state privacy laws, as applicable.
2.8 "End Users" means the users of Your services and Your customers.
2.9 "Fees" means the fees, charges, and payments set forth on the Website pricing page or, if applicable, in the Order Form.
2.10 "Order Form" means, if applicable, the ordering document executed by You and Us defining the Commencement Date, applicable Services, Fees, and any other agreed terms. In case of conflict between these Terms and an Order Form, the Terms prevail unless the Order Form explicitly states otherwise.
2.11 "Personal Data" means the personal data of End Users, as defined in the Data Protection Laws, disclosed by one party to the other in the performance of the Terms.
2.12 "Self-Registration" means the self-registration process to create an account in Our App via the Website, including acceptance of these Terms and of the Fees on the Website pricing page.
2.13 "Services" means Chargeback Management, Chargeback Prevention, Chargeback Monitoring, Friendly-Fraud Prevention, Support Services, and any Additional Services.
2.14 "Successful Chargeback" means any of the following: (i) a chargeback addressed or managed by Us that resulted, directly or indirectly, in the recovery of funds to You; (ii) a chargeback addressed or managed by Us that is determined "won" (or similar) by the respective payment platform; and (iii) a chargeback prevented by Us.
2.15 "Support Services" means maintenance and support provided through email or chat in accordance with these Terms.
2.16 "Term" means the period commencing on the Commencement Date and ending upon termination in accordance with these Terms or the applicable Order Form.
2.17 "Your Data" means all data you share with Us, including raw data from your systems, website, and legal policies, your business information, End User data, Personal Data of End Users, financial data, uploaded files, inputs, data transmitted through API, user access, and access granted to Us through integrations to third-party systems you use.
3.1 You subscribe to Our Services by signing up to the App from the Website via a Self-Registration process and/or by executing an Order Form.
3.2 Following subscription, and in order to use the Services, You will commence the on-boarding process by opening an account (the "Account"), installing Our application, integrating Your systems, and connecting add-ons where applicable (the "On-Boarding").
3.3 When You register, You will provide certain details about yourself and Your online or retail store (the "Store"), and connect Our Services to your CRM, payment gateway, and payment processor or payment facilitator. You must open a separate Account for each Store you connect.
3.4 You will also provide Us with the data sources, platforms, information, and documents required for Us (i) to verify the Fees due, (ii) to provide the Services, and (iii) to enable Us to operate the Services. A valid payment method must be provided during On-Boarding. The Services are activated following receipt of this information.
3.5 Information you provide during subscription and On-Boarding must be accurate, current, and complete. You authenticate to your Account using Google SSO ("Continue with Google"); your email address associated with the Account constitutes part of your identification information.
3.6 You are solely responsible for maintaining the confidentiality of your Account and access information, and for all activity on your Account. You may not allow any third party to use or access your Account. You must notify Us immediately of any unauthorized access or breach of security.
3.7 It is your responsibility to keep the email address associated with your Account up to date so the Company can communicate with you electronically.
Subject to compliance with these Terms and any Order Form, the Company will provide You the Services to which you subscribe during the Term. You can view the status of disputes and Services in your Account's dashboard.
If you subscribe to Chargeback Management: (a) for chargebacks already open at On-Boarding ("Old Chargebacks"), We will use reasonable efforts to address them but are only obligated to manage chargeback disputes opened after On-Boarding; (b) We will process End User data to address chargebacks on your behalf; (c) We may, at Our discretion, reach out to End Users directly to resolve a dispute; (d) if you turn off the "handle by Aurai" toggle in the App, We will not be liable to handle that chargeback and you assume responsibility to resolve it; (e) if you provided Us access to systems or apps, you are responsible for revoking access when the Service is terminated; (f) Our ability to handle disputes relies on the integrations you connect — if there is a problem with an integration or access, We will not be liable to handle the related disputes; (g) failure to process Fees may lead to suspension or termination of the Service, and following disconnection you will not be entitled to raise claims regarding the outcomes.
If you subscribe to Chargeback Prevention: (a) if a transaction triggers an alert, We may cancel it or notify you before processing and managing the chargeback; (b) the Service helps reduce risk but does not guarantee 100% protection against fraud or chargebacks; (c) We may, at Our discretion, make a refund on your behalf when an alert is received, or open and settle a dispute directly; (d) if your payment processor cannot issue refunds, or We lack the access or permissions to perform refunds, We will not be liable for associated costs and may be unable to prevent chargebacks; (e) if you fail to provide timely access to the payment processor, We will not be held responsible.
If you subscribe to Friendly-Fraud Prevention (including Fight or Fold™): (a) it may provide real-time notifications with a risk score and recommended actions, and allow you to take manual interventions or define automatic actions prior to fulfillment; (b) you acknowledge that, if implemented, it constitutes an essential step in entering into or performing a contract between you and the End User, and is designed to operate after the transaction and before fulfillment so you may complete or cancel the transaction at your discretion; (c) with your prior approval, We may contact End Users directly to verify identity; (d) while it leverages the best available data and algorithms, it does not guarantee complete fraud prevention and may contain errors or bias — decisions and actions based on its risk scores, including approval, rejection, or intervention, are at your sole discretion, risk, and responsibility, and We are not liable for losses or outcomes arising from actions taken based on it.
The Company may offer additional services not described here, such as professional services, fraud monitoring, revenue optimization, or order review ("Additional Services"). You may subscribe via an Order Form or Self-Registration and agree to pay the applicable Fees. Additional Services may be performed by a third party appointed by Us.
The Services and Website may contain or use third-party code and services, each licensed subject to its own license. We are not liable for errors, malfunctions, or bugs in any third-party code, and our liability with respect to any third-party license shall not exceed amounts paid to Us by that third party in connection with it. To provide the Services, We may use authenticated API access (such as the Google Workspace API) by which, with your consent, you allow Us to access email correspondence with specific End Users; an automated process may extract data from that correspondence, and additional human review may be applied when using such correspondence in Chargeback Management and Prevention.
Your engagement is not dependent on any comments regarding future functionality. You are subscribing based solely on functionality available at the time of execution. The development and timing of any features remain at Our sole discretion.
We will use reasonable efforts consistent with prevailing industry standards to provide the Services in a manner that minimizes errors and interruptions. The Services may be temporarily unavailable for scheduled or emergency maintenance, or because of causes beyond Our reasonable control; We will use reasonable efforts to provide advance notice of scheduled disruptions within Our control.
5.1 The Website may contain links, content, advertisements, logos, and other materials relating to platforms, websites, or software controlled or offered by third parties (the "Links"). We caution You to understand the risks of using such resources before relying on or purchasing anything via them. You agree that under no circumstances will You hold Us liable for any loss or damage caused by the use of or reliance on content, goods, or services available on other websites or software.
5.2 The inclusion of Links is not an endorsement, sponsorship, affiliation, or other connection between Us and those websites or their operators.
6.1 You shall timely pay all Fees for Services.
In consideration for Chargeback Management, You shall pay Us a Fee with respect to Successful Chargebacks, at a percentage of each Chargeback Value as indicated in the Order Form or the Website pricing page. Aurai's standard rate is 25% of the amount recovered on each Successful Chargeback (you keep 75%), unless a different rate is stated. Fees are payable immediately upon consummation of a Successful Chargeback.
In consideration for Chargeback Prevention, You shall pay Us a Fee with respect to alerts received and actions taken, in accordance with the Website pricing page or your Order Form.
Fees for Friendly-Fraud Prevention and Additional Services shall be as set out on the Website pricing page or in the Order Form.
6.5 Failure by your payment processor to perform refunds shall not relieve You from Fees with respect to Our Services.
6.6 If You disconnect a Store from any of the Services after a dispute was opened and directed to Our care, You will be obligated to pay Us a Fee at the rate of 25% of the Chargeback Value, regardless of the final result achieved after disconnection.
You are responsible for providing complete and accurate billing and contact information. By providing your payment information or connecting your payment processor, You authorize Us to charge the applicable Fees for the Services you receive, and you represent that you are authorized to use the payment method provided. Upon a completed transaction (dispute won, alert received, or subscription period), funds will be charged to your payment method, and you will receive a confirmation or a monthly summary. All transactions are processed in USD or CAD ($); currency-conversion fees charged by your card issuer are your responsibility.
Enrolment may be subject to a temporary authorized payment, or a deposit, equal to the expected monthly volume of Services (the "Deposit Amount"). The Deposit Amount is a reserve to verify you can cover the Fees, may be adjusted based on actual volume, and may be applied by Us toward unpaid Fees. If applied, you must replenish it within 7 days, failing which We may suspend or terminate the Service.
All amounts due are exclusive of all sales, use, excise, service, value-added, and other taxes and charges. You are solely responsible for all such taxes (except taxes imposed on Our income), which may be invoiced by Us.
If You fail to make payment within the specified time, We may discontinue the Services after giving you notice and a 7-day cure period. You shall pay interest on late payments at the lesser of (a) 1.5% per month or (b) the highest rate permissible under applicable law, and shall reimburse Us for reasonable costs, including attorneys' fees, incurred in collecting unpaid amounts.
7.1 You shall use the Services only in a manner that complies with all applicable laws, rules, and regulations, including export laws and laws concerning privacy and intellectual property.
7.2 You declare that your Store and the products or services sold in it comply with all applicable laws, rules, and regulations.
7.3 Other than the rights expressly granted, no right or interest is granted to You. You may not: (i) use the Service for purposes other than those intended; (ii) rent, lease, lend, sell, sublicense, assign, distribute, or transfer the right to use the Service; (iii) bypass or breach any security device or protection; (iv) input or transmit any unlawful or injurious materials or harmful code; or (v) use the Service in any illegal manner or in a way that infringes the rights of any third party.
7.4 You represent and warrant that You have all legal authority and rights necessary to provide Your Data to Us, and that doing so does not violate any obligation to a third party or any applicable law.
7.5 You shall fully cooperate with Us in Our efforts to provide the Services and, within 5 days of Our written request, provide all data sources, platforms, information, and documents required for Us to verify Fees, provide the Services, and maintain a high win rate.
7.6 You shall provide Us with the required access immediately upon the Commencement Date and maintain it throughout the Term. We shall not be liable for any failure, including a failure to obtain refunds or to win disputes, if you do not provide the applicable access.
8.1 The Services and the Website — including the algorithms used to provide the Services, anonymized and aggregate data collected, look and feel, content, designs, statistics, trademarks (including Fight or Fold™), and the formats of correspondence with End Users and third parties prepared by Us — are protected by Our intellectual property rights or those of third parties.
8.2 As between You and Us, We retain all rights, title, and interest in and to the Services and the Website. Use of the Services does not confer on You any intellectual property rights other than the right to use them in accordance with these Terms.
8.3 You grant Us a limited, non-exclusive, non-transferable, royalty-free license to use Your Data to provide the Services. You acknowledge that, to provide, support, maintain, and improve the Services, We may (i) access, store, and copy Your Data; (ii) use Your Data to train Our software tools, including AI and machine-learning models; and (iii) duplicate Your Data for backup and other technical operations necessary to deliver the Services.
8.4 You shall not, and shall not allow any party to, modify, decompile, disassemble, reverse engineer, copy, transfer, create derivative works from, rent, sublicense, distribute, reproduce, scrape, download, republish, transmit, lease, or sell any contents of the Services or Website without Our prior written permission.
8.5 Feedback. If You contact Us with feedback regarding the Services, such feedback is deemed non-confidential, and We shall have a non-exclusive, royalty-free, worldwide, perpetual license to use or incorporate it into Our Services.
9.1 "Confidential Information" means any non-public information disclosed by either party (the "Disclosing Party") that is marked or identified as confidential, or that a reasonable person should understand to be confidential. Our Confidential Information includes Our Services. Information is not Confidential Information if it is or becomes known independently of disclosure, or becomes publicly known other than through a breach of these Terms.
9.2 The Receiving Party will use Confidential Information solely to perform its obligations or exercise its rights under these Terms, will protect it with reasonable measures, and will not disclose it to any third party without the Disclosing Party's prior written consent, except to personnel and professional advisers bound by confidentiality, or as required by law. In the event of an actual or threatened breach, the Disclosing Party is entitled to seek injunctive and equitable relief.
10.1 The Company may act as a separate and independent Data Controller, or as a Data Processor on your behalf, in relation to Personal Data depending on the data involved, as further described in the Privacy Policy and any Data Processing Agreement (DPA). You and the Company shall each comply with Data Protection Laws in respect of your processing of Personal Data.
10.2 Each party shall only disclose Personal Data for defined purposes consistent with these Terms or required to comply with applicable law.
10.3 Each party shall: (1) process Personal Data only to perform its obligations under these Terms; (2) maintain appropriate technical and organizational measures to protect Personal Data; (3) ensure only authorized personnel have access; and (4) not retain Personal Data for longer than required.
10.4 Prior to sharing Personal Data with the Company, You shall provide all notifications required by Data Protection Laws to the relevant Data Subjects, including by providing a link to Our Privacy Policy.
10.5 Each party shall provide reasonable cooperation and assistance to the other regarding compliance with Data Protection Laws, and shall promptly notify the other of any complaint, audit, investigation, or inquiry relating to possible non-compliance.
10.6 Where the Company transfers Personal Data out of the EEA or UK, it shall ensure adequate protection in accordance with Data Protection Laws, including by executing the European Commission's Standard Contractual Clauses (SCCs) or the UK International Data Transfer Addendum. Where transfers of Personal Data of EEA Data Subjects to the Company are anticipated, You will enter into relevant SCCs with the Company.
We will implement and maintain reasonable administrative, physical, and technical safeguards, including an information security program that meets commercially reasonable industry practices, to safeguard Your Data. However, any storage or transfer of information via the Internet cannot be fully secured, and We cannot promise absolute protection of Your Data.
12.1 Your subscription comes into effect on the Commencement Date and remains in effect unless terminated in accordance with these Terms or the Order Form.
12.2 Either party may terminate the Services, or a specific Service, at any time during the Term at its discretion by giving the other party at least 30 days' written notice. To terminate a specific Service you must explicitly request termination of that Service; termination of one Service does not automatically terminate any other.
12.3 The Services may be terminated immediately by either party: (i) upon a breach of these Terms or an Order Form that is not cured within 5 days of notice, or immediately if the breach is incapable of cure; or (ii) upon the other party's bankruptcy, insolvency, receivership, or liquidation that is not removed within 45 days.
12.4 Suspension. In the event of a breach of these Terms or an Order Form, We may immediately suspend or deny your access to the Services.
12.5 Following disconnection from the Services, You will not be entitled to raise claims regarding the outcomes associated with such disconnection, and We shall not be liable for any Services from the moment you have failed to pay Fees.
12.6 Following termination, You shall remit in full all payments due to Us for Services rendered prior to termination, including under Section 6.6. Termination does not relieve You from your obligation to pay sums due.
12.7 Survival. Any provisions intended by their nature to survive termination shall survive.
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES ARE PROVIDED ON AN "AS-IS" BASIS AND WE DISCLAIM ANY AND ALL WARRANTIES. WE DO NOT WARRANT THAT THE SERVICES ARE ERROR-FREE OR THAT OPERATION OF THE SERVICES WILL BE UNINTERRUPTED. WE DO NOT WARRANT THAT THE RESULTS GENERATED BY THE SERVICES ARE ACCURATE OR WILL LEAD TO ANY PARTICULAR OUTCOME, AND WE EXPRESSLY DISCLAIM ALL LIABILITY WITH RESPECT TO SUCH RESULTS. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, ALL OTHER EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES — INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUALITY, ACCURACY, TITLE, AND NON-INFRINGEMENT — ARE HEREBY EXCLUDED.
AURAI DOES NOT GUARANTEE THAT ALL CHARGEBACKS WILL BE RESOLVED OR RESOLVED IN YOUR FAVOR, OR THAT ALL FRAUD ATTEMPTS WILL BE IDENTIFIED OR PREVENTED. FOR THE FRIENDLY-FRAUD PREVENTION SERVICE, AURAI DOES NOT GUARANTEE THAT ALL TRANSACTIONS WILL BE REVIEWED OR ACCURATELY ASSESSED. Any statistics or win rates shown on the Website reflect past or aggregate results and are not a promise of future outcomes.
14.1 We assume no liability or responsibility for any (a) errors, mistakes, or inaccuracies of content on the Website; (b) interruption or cessation of transmission to or from the Services; (c) bugs, viruses, or the like transmitted to or through the Services by any third party; or (d) third-party code or licenses.
14.2 You agree to hold Us harmless for any losses caused, directly or indirectly, to You or any third party with respect to the Website or Services, and you bear sole responsibility for any decisions made relying on the Website or Services.
14.3 IN NO EVENT WILL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS OR LOST DATA, ARISING FROM YOUR USE OF THE WEBSITE OR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY. WHERE A JUDICIAL AUTHORITY FINDS US LIABLE, OUR LIABILITY SHALL NOT EXCEED THE FEES DUE TO US IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY. The foregoing applies to the fullest extent permitted by law.
14.4 We are not responsible for any disruption or technical malfunction of telephone or network lines, online systems, servers, hardware, software, internet congestion, or incompatibility between the Services and your browser or Store systems.
15.1 We may, at Our discretion, amend, modify, terminate, or discontinue any of the Services or introduce new Services. We shall not be liable for any loss resulting from such changes.
15.2 We may modify these Terms from time to time. When We do, We will publish the most current version and revise the date at the top of this section; modifications are effective upon publication. Continued use of the Website or Services after changes come into effect constitutes your agreement to the revised Terms.
15.3 Transmission of information to or from the Website does not create any relationship between You and Us that deviates from those specified in these Terms.
15.4 Any Order Form, these Terms, and the Privacy Policy constitute the only valid agreements between You and Us. Any purchase orders or similar documents you issue are for your internal use only and are not intended to provide contractual terms.
15.5 These Terms and the relationship between You and Us shall be governed by and construed in accordance with the laws of Canada, and You irrevocably submit to the exclusive jurisdiction of the competent courts of Canada, waiving any jurisdictional, venue, or inconvenient-forum objections. The 1980 UN Convention on Contracts for the International Sale of Goods shall not apply.
15.6 No failure or delay in exercising any right, power, or remedy shall operate as a waiver of it.
15.7 If any provision of these Terms is held unenforceable, it shall be excluded and the remainder shall be interpreted to give effect, to the greatest extent permitted by law, to the meaning and intention of the excluded provision.
15.8 We may transfer or assign any of Our rights and obligations to any third party. You may not transfer, assign, or pledge any of your rights or obligations under these Terms.
15.9 Force majeure. Neither party is responsible for failure to perform any obligation (other than the obligation to pay amounts due) due to a cause beyond its reasonable control, including terrorism, fire, civil disturbance, war, earthquake, flood, and similar occurrences. If non-performance continues for 30 days or more, either party may terminate by written notice.
15.10 Publicity. You agree that We may identify You as a user of the Services and use your trademark or logo in sales presentations, marketing materials, and on the Website or social media for promotional purposes.
15.11 Notices. Notices to You will be sent by email to the address you provide. Notices to Us, including any notice concerning termination, breach, indemnification, or other legal concern ("Legal Notice"), will be sent by email to support@aurai.dev. Notices are effective upon receipt.
We at Aurai.dev Inc. (the "Company," "We," "Us," or "Our") are committed to securing Your Personal Data and Your privacy. This Privacy Policy covers the Aurai App, the website aurai.dev (together, "Aurai"), and the services offered on Aurai (the "Services"). It explains the types of information We collect, when We collect it, how We use and share it, and how We maintain it.
This Policy describes the Personal Data We collect about natural persons and how We collect, use, share, secure, and process it. In this Policy, "Personal Data" refers to any information relating to an identified or identifiable natural person. "Processing" refers to any operation performed on Personal Data, including collection, recording, storage, use, disclosure, and erasure. You must be at least 18 years old to access or use Our Services. We do not knowingly collect Personal Data about any person under the age of 13.
The Company is the data controller in respect of the Personal Data described in this Policy. Where We process Personal Data of End Users on a merchant's behalf to deliver the Services, We act as a processor / service provider, and that processing is governed by our Data Processing Agreement with the merchant.
We may collect Personal Data whenever You or Our customers use Our Services or service channels, or contact Us. In some instances You actively provide Us with Personal Data; in others We collect it by analyzing your use of Our Services, or receive it from Our customers.
You are not obliged to provide Us with any Personal Data. However, in some instances, not providing it will prevent Us from providing the products or services you requested, prevent your use of the App and Services, or cause the Services to malfunction.
Upon registration. When you create an account, you provide Us with your full name, email address, and your Store details as provided by your CRM, e-commerce platform, payment processor, and payment gateway. Authentication is via single sign-on with one of three providers — Google, Stripe, or Shopify; We do not receive or store passwords for any of them. When you sign in with Stripe or Shopify, We also receive your business name, default currency, and (for Shopify) your store domain so the corresponding integration can be activated in the same step.
When you use Aurai. We collect usage information by observation, including online activity log, traffic information (IP address or device ID, time and date of access, pages visited, language used, crash reports, browser and device type), and location data.
From you directly. Any Personal Data you provide of your own free will when contacting Us. We may record or document your communications.
From Our customers and partners. When We provide Services to Our customers, We receive Personal Data to facilitate those Services, including chargeback requests, transaction information, contact information, correspondence content, transaction risk indicators, and financial information relevant to the transaction. Examples include name, shipping address, billing address, purchased items, communications, IP address, phone number, and email.
The Company will not process Personal Data unless there is a legal basis for it. The legal bases are: (a) your consent for one or more specific purposes (for example, sending marketing materials) — you may withdraw consent at any time; (b) performance of a contract to which you are a party, or steps taken at your request prior to entering into a contract; and (c) the legitimate interests pursued by the Company or a third party (for example, fraud prevention, improving the Services, or the exercise or defense of legal claims).
| Purpose | Legal basis |
|---|---|
| To register you with Our Services | Performance of a contract |
| To provide you with Our Services | Performance of a contract |
| To facilitate your transaction with Our customer | Performance of a contract |
| To contact you regarding operational matters | Performance of a contract |
| To respond to your queries and provide support | Legitimate interests |
| To assist Our customers in preventing fraud | Legitimate interests |
| To customize the Services to your needs | Legitimate interests |
| To send you marketing materials | Your consent |
| To comply with legal obligations and orders | Legal obligation |
| To improve the Services and develop new ones | Legitimate interests |
| To perform analysis, including statistical analysis | Legitimate interests |
| To protect Our and third parties' rights and assets | Legitimate interests |
Where Personal Data is processed for direct marketing purposes, You have the right to object at any time, including to profiling related to such marketing, by sending a notice to support@aurai.dev. You may also withdraw your consent to receive marketing emails at any time by sending an email with the title "unsubscribe" to that address. Unsubscribing will not delete your contact details, only cease marketing communications. If you opt out, We may still communicate with you for non-marketing reasons.
The Company shares Personal Data with the following categories of service providers, listed with the specific recipients We currently use so You can evaluate them yourself:
We may also share Personal Data with Our related entities and business partners, and with Our customers in the process of providing them Services relating to your transactions. We may share Personal Data with governmental, regulatory, and official authorities, or where disclosure is required to protect Our or third parties' rights and assets, including the exercise or defense of legal claims. We may disclose Personal Data to potential purchasers, investors, or lenders, or in connection with any merger, reorganization, consolidation, or sale of assets. In the preceding twelve (12) months, We have not sold any Personal Data.
We use Anthropic's Claude API to draft dispute rebuttals from the evidence already on the dispute (order details, fulfillment records, customer correspondence) and to auto-fill your Business Profile from your Stripe account + public website. Inputs sent to Claude are limited to the data needed for that specific task; no payment-card data, bank-account data, or password is ever sent.
We do not use Your Data, Personal Data, or any customer correspondence to train any large language model — Ours or any third-party model. Anthropic's API terms similarly commit that prompts and completions submitted to their commercial API are not used to train Anthropic's foundation models. If we ever change this policy in either direction, this section will be updated and existing customers will be notified by email at least 30 days before the change takes effect.
We, and third-party contractors We engage, may use web tracking technologies such as cookies, web beacons, and pixel tags to operate the Service and collect usage data ("Web Tracking Information"), which may include the websites you visited before and after Aurai, your browser type, your IP address, the pages and links you interact with, and whether you opened email communications We send. The cookies We use are classified as: Strictly Necessary (to navigate the platform and use requested features), Functionality (to remember your choices and preferences), Performance (to provide aggregated, anonymized statistics), and Marketing / Targeting (to deliver and measure advertising). You can change your browser settings to block or delete cookies, though some platform features may not perform as intended. At this time, the Service does not support Do-Not-Track signals.
The Company retains Personal Data for as long as required to fulfill the purposes of processing outlined in this Policy, or for a longer period as required by applicable legislation, regulation, or orders. We periodically review retained Personal Data to determine whether any can be erased.
The Company is based in Canada, and the Services are offered to customers in Canada, the United States, and Europe. Personal Data may therefore be transferred to and processed in Canada or other jurisdictions. In such circumstances, the Company takes appropriate safeguards to ensure the protection of Personal Data and that enforceable data-subject rights and effective legal remedies are available. For EEA and UK residents, these safeguards apply where the transfer is to a country with an adequacy decision (Canada has been recognized as providing adequate protection for personal data transferred from the EU), is governed by a legally binding instrument between public authorities, or is in accordance with the Standard Contractual Clauses adopted by the EU Commission or the UK International Data Transfer Addendum. You may request details of the safeguards by emailing support@aurai.dev.
We implement appropriate technical and organizational measures to ensure an appropriate level of security for Personal Data, taking into account the risks presented by processing. We do not, however, guarantee that We will not be subject to a security event. Any transfer of Personal Data via the Internet cannot be fully secured, and the Company cannot ensure the protection of Personal Data transferred via the Internet to Us.
The Services may provide links to websites and applications of third parties. The Company does not control such websites or their processing of Personal Data and is not responsible for them or their privacy practices. We recommend you review their privacy policies before using them or disclosing any Personal Data.
Generally, You have the right to ask Us to confirm whether Personal Data about You is being collected, to review such data, to rectify it, and to erase Personal Data no longer required by Us. You may also restrict your consent to certain processing.
You are entitled to the following rights: the right of access, the right to rectification, the right to erasure, the right to restriction of processing, the right to data portability, the right to object, the right to withdraw consent, and the right to lodge a complaint with a supervisory authority. To exercise these rights, email support@aurai.dev. We shall respond without undue delay and within one month of receipt, extendable by two further months where necessary. Information is provided free of charge unless requests are manifestly unfounded or excessive, in which case We may charge a reasonable fee or refuse to act. We may require additional information to confirm your identity.
You have the right to know the categories and specific pieces of Personal Data collected, the sources, the purposes, and the categories of third parties with whom We share it; the right of erasure; the right to non-discrimination for exercising your privacy rights; and the right to designate an authorized agent to submit requests on your behalf. To exercise your rights, contact support@aurai.dev. We may need to verify your identity before allowing you to exercise your rights.
We may amend this Policy from time to time. Whenever We do, We will notify You by publishing the updated Policy on the platform. When We make significant amendments, We will strive to inform You via reasonably appropriate means of communication. Unless stated otherwise, all amendments enter into force upon publication of the updated Policy.
For any privacy question, request, or clarification, you can contact Us by email at support@aurai.dev.