PayPal disputes move through stages — a buyer dispute in the Resolution Center, which can escalate to a claim PayPal adjudicates, or a card chargeback via the issuer — each with its own deadline and evidence needs, plus a chargeback fee (often around $20, waivable with Seller Protection on eligible orders). Aurai connects to PayPal in about two minutes and manages the response automatically, at 25% only on cases it wins.
How do PayPal chargebacks work?
PayPal chargebacks work in stages: a buyer opens a dispute in the Resolution Center, which can escalate to a claim PayPal decides, or a chargeback through their card issuer — each with its own deadline. PayPal works differently from card processors because it has multiple stages. First a buyer opens a dispute in PayPal's Resolution Center, where you can resolve it directly with the customer. If unresolved, it can escalate to a claim, which PayPal itself adjudicates. Separately, a buyer can file a chargebackthrough their card issuer, which PayPal manages on the card network's timeline.
Each stage has its own deadline and evidence requirements, and PayPal charges a chargeback fee (commonly around $20) that can be waived on eligible transactions covered by PayPal Seller Protection. Missing a stage deadline generally forfeits the case.
Why automate PayPal chargebacks?
PayPal's multi-stage flow means more deadlines to track and different evidence at each step — easy to mishandle manually, especially at volume. Resolving early (at the dispute stage) is often best, but escalated claims and card chargebacks need well-built evidence submitted on time.
Aurai monitors your PayPal cases, assembles the right evidence for each stage, and responds before each deadline — so disputes, claims, and chargebacks are handled consistently without manual tracking.
How does Aurai connect to PayPal?
Setup takes about two minutes — no code, no developer needed.
Connect PayPal
Authorize Aurai for your PayPal account in a couple of clicks — no code, no developer.
Aurai takes over
Aurai monitors disputes, claims, and chargebacks, builds stage-appropriate evidence, and responds on time.
Track your ROI
See recovered revenue and outcomes in a live dashboard. You pay 25% only on cases Aurai wins.
Built for PayPal
Direct PayPal connection
Connects to your PayPal account and tracks cases across every stage.
Handles all stages
Disputes, escalated claims, and card chargebacks — each with the right evidence.
Deadline tracking
Never miss a stage deadline; Aurai responds within each window automatically.
Built-in fraud screening
Aurai Prevent flags high-risk orders before they ship to reduce future cases.
Seller Protection aware
Recognizes where PayPal Seller Protection applies to eligible transactions.
Pay only on wins
25% of won cases. No monthly fee, no setup fee.
Pricing
Aurai is success-based: 25% of cases it wins, with no monthly or setup fee. PayPal's own chargeback fee is set by PayPal (and may be waived under Seller Protection on eligible orders), separate from Aurai's fee.
Frequently asked questions
How do PayPal disputes and chargebacks differ?
A PayPal dispute is opened by the buyer in the Resolution Center and can be resolved directly. If unresolved, it escalates to a claim that PayPal adjudicates. A chargeback is filed through the buyer's card issuer and follows the card network's process. Each has its own deadline.
What is the PayPal chargeback fee?
PayPal typically charges a chargeback fee (commonly around $20). It can be waived on eligible transactions covered by PayPal Seller Protection.
How does Aurai connect to PayPal?
You authorize Aurai for your PayPal account in a couple of clicks — no code. Aurai then monitors cases and responds automatically. Setup takes about two minutes.
Can Aurai handle escalated claims, not just disputes?
Yes. Aurai handles all stages — Resolution Center disputes, escalated claims that PayPal adjudicates, and card chargebacks — submitting the right evidence at each step.
Does Aurai know when Seller Protection applies?
Aurai recognizes where PayPal Seller Protection may apply to eligible transactions, which can waive the chargeback fee, and focuses effort where a response is needed.
What does Aurai cost for PayPal cases?
25% of cases Aurai wins, with no monthly or setup fee. You only pay when Aurai recovers money for you.
Can Aurai prevent PayPal disputes too?
Yes. Alongside responding to cases, Aurai screens incoming orders for fraud and flags high-risk ones before they ship, helping reduce future disputes.
PayPal is a trademark of its respective owner. Aurai is an independent service and is not endorsed by or affiliated with PayPal. Platform details and fees are based on publicly available information as of June 2026 and may change; check PayPal's official documentation for current specifics.