With Shopify Payments, a chargeback pulls the disputed amount plus a $15 fee from your account (refundable if you win), and you respond inside the Shopify admin within 7–21 days — but Shopify doesn't fight for you or decide the outcome. Aurai connects to Shopify in about two minutes and handles the dispute end to end, building and submitting evidence and screening orders for fraud, at 25% only on wins.
How do Shopify chargebacks work?
Shopify chargebacks work like this: the cardholder's bank reverses the payment and a $15 fee is withdrawn, then you submit evidence in your Shopify admin within 7–21 days — but Shopify doesn't decide the outcome. A Shopify Payments chargeback begins when a cardholder disputes a charge with their bank. The issuer reverses the amount and a $15 chargeback feeis withdrawn (refundable if you win). You manage it in your Shopify admin, where you're notified with the reason and a deadline.
Crucially, Shopify doesn't adjudicate the outcome or build your case for you — you must submit representment evidence within 7–21 days, and the card issuer (which can take up to ~75 days) makes the final, non-appealable decision. Shopify Protectcovers some eligible Shop Pay fraud orders (US, physical goods, tracked within set windows) — but digital goods, international orders, and non-fraud disputes aren't covered, and protected disputes still count toward your chargeback rate. Orders paid via PayPal or other providers follow that provider's process, not Shopify's.
Why automate Shopify chargebacks?
Because Shopify hands you the dispute but not the win, manual responses often underperform — and a rising chargeback rate can jeopardize your Shopify Payments standing. Most disputes are friendly fraud, where a real customer disputes a legitimate order.
Aurai fills the gap: it detects each Shopify Payments dispute, builds reason-code-specific evidence, submits before the deadline, and screens incoming orders for fraud — covering the disputes Shopify Protect doesn't, including digital goods and non-fraud claims.
How does Aurai connect to Shopify?
Setup takes about two minutes — no code, no developer needed.
Connect Shopify
Install Aurai and authorize your store in a couple of clicks — no code, no developer.
Aurai takes over
Aurai detects Shopify Payments disputes, builds tailored evidence, and submits before each deadline.
Track your ROI
See recovered revenue and outcomes in a live dashboard. You pay 25% only on disputes Aurai wins.
Built for Shopify
Direct Shopify connection
Connects to your store and reads Shopify Payments dispute data in real time.
Covers the gaps
Handles disputes Shopify Protect doesn't — including digital goods and non-fraud claims.
Reason-code aware
Builds evidence tailored to each dispute reason and the card network's rules.
Built-in fraud screening
Aurai Prevent scores incoming orders and flags high-risk ones before fulfillment.
Protects your rate
Winning more disputes helps keep your Shopify Payments chargeback rate healthy.
Pay only on wins
25% of won disputes. No monthly fee, no setup fee.
Pricing
Aurai is success-based: 25% of disputes it wins, with no monthly or setup fee. Shopify's own $15 chargeback fee (refundable if you win) is set by Shopify and separate from Aurai's fee.
Frequently asked questions
How much is the Shopify chargeback fee?
Shopify Payments charges a $15 chargeback fee per dispute for US merchants. It's refundable if you win the dispute, and it's covered when an eligible order is protected by Shopify Protect.
Does Shopify fight chargebacks for me?
No. Shopify notifies you and lets you submit evidence in your admin, but it doesn't build your case or decide the outcome — the card issuer does. That's the gap Aurai fills by handling the dispute end to end.
What does Shopify Protect cover?
Shopify Protect covers eligible Shop Pay orders for fraud and 'unrecognized' chargebacks — US merchants, physical goods, shipped with valid tracking in set windows. It excludes digital goods, international orders, and non-fraud disputes, which Aurai can still fight.
How long do I have to respond to a Shopify dispute?
Usually 7–21 days, shown in your Shopify admin. Miss the deadline and you automatically lose. The issuer's review can then take up to about 75 days, and its decision is final.
How does Aurai connect to Shopify?
Install Aurai and authorize your store in a couple of clicks — no code. Aurai then detects disputes and submits evidence automatically. Setup takes about two minutes.
What about PayPal or Klarna orders on my Shopify store?
Those follow the payment provider's own dispute process, not Shopify Payments'. Aurai focuses on Shopify Payments disputes, and also connects directly to Stripe and PayPal.
What does Aurai cost?
25% of disputes Aurai wins, with no monthly or setup fee. You only pay when Aurai recovers money for you.
Shopify is a trademark of its respective owner. Aurai is an independent service and is not endorsed by or affiliated with Shopify. Platform details and fees are based on publicly available information as of June 2026 and may change; check Shopify's official documentation for current specifics.