Disputifier holds 4.6 stars from 116 reviews on the Shopify App Store and is a both product. Well-established with a large review base, and more control over response wording than fully hands-off tools give you. Aurai covers both prevention and representment on a single 25%-of-wins fee, with no monthly cost and nothing owed on a loss — but no review history yet. Aurai builds evidence per dispute from the reason code up, including carrier proof-of-delivery, rather than filling a template.
What is a chargeback, and why automate the response?
A chargeback is a customer disputing a card payment with their bank rather than asking you for a refund. The money is pulled back immediately, a fee is charged whether or not you contest, and the dispute counts against the ratio the card networks monitor. You then have a fixed window — often 7 to 21 days — to submit evidence.
Doing that by hand works below roughly five disputes a month. Past that, deadlines slip, and a missed deadline is an automatic loss. Tools in this category automate one or both halves of the problem: stopping disputes before they file, and answering the ones that do. Disputifier is a both product; Aurai does both. That distinction matters more than any feature list — a lost dispute costs roughly 2.5× the order value once goods and staff time are counted.
At a glance
| Feature | Aurai | Disputifier |
|---|---|---|
| App Store rating | New listing — no reviews yet | 4.6 (116 reviews) |
| Category | Prevention + representment | both |
| Pricing model | 25% of recovered disputes | Free to install · additional charges apply |
| Monthly / setup fees | None | None stated |
| Fights filed disputes | Yes | Yes |
| Prevents disputes filing | Yes, included | Yes |
| Works with | Stripe, PayPal, Shopify | Afterpay, Authorize.net, Klarna, PayPal, Recharge, Stripe |
| Built for Shopify badge | No | Yes |
| Setup time | ~2 minutes | Not stated on listing |
| Developer | Aurai | Disputifier |
Read from the live App Store listing on September 9, 2026. Ratings and pricing change — check the current listing before deciding. Where Disputifier's listing does not state something, this says so rather than guessing.
Pricing
Disputifier: Free to install · additional charges apply. The listing does not publish the rate, so ask before installing.
Aurai: free to install, then 25% of each dispute it recovers. No monthly fee, no setup fee, nothing owed when a dispute is lost. Prevention is included rather than billed separately or per alert.
The models are not directly comparable across categories. A per-alert fee scales with your dispute volume whether or not the alert would have become a chargeback; a success fee only costs you after money has come back. Work it out with your own numbers in the cost calculator.
Automation & setup
Disputifier automates dispute responses using customisable templates, so you keep control of the wording while it handles submission and deadlines. Its listing does not state a setup time. Aurai is agent-first: it reads each dispute, builds evidence from the reason code up, and submits in roughly 90 seconds with no template to maintain.
Aurai takes an agent-first approach — one autonomous agent detects the dispute, gathers evidence, writes a reason-code-specific rebuttal, and submits it, typically in about 90 seconds per dispute. Setup is an OAuth connection to your processor and takes roughly two minutes, with nothing to install on your storefront and no code change.
Integrations
Disputifier lists: Afterpay, Authorize.net, Klarna, PayPal, Recharge, Stripe. It carries Shopify's Built for Shopify badge.
Aurai connects to Stripe, PayPal and Shopify Payments. It does not carry the Built for Shopify badge yet. If your volume runs through a processor outside those three, that is a reason to prefer Disputifier.
Fraud prevention
Disputifier covers both prevention and representment, which makes this the closest like-for-like comparison with Aurai in the category.
Aurai screens every order on AVS, CVV, 3DS, IP-versus-billing and velocity signals, and responds to pre-dispute alerts automatically at no extra cost. Whether prevention or recovery is your urgent problem depends on how close you are to the network thresholds — Visa VDMP at 0.9%, Mastercard ECM at 1.5%.
Key differences explained
Templates versus per-dispute evidence
Disputifier fills a template you control. Aurai assembles evidence per dispute from the reason code, including carrier proof-of-delivery images. Templates are more predictable; per-dispute evidence adapts better to non-fraud codes, where the winning argument differs case by case.
Published pricing
Aurai states 25% of recovered disputes. Disputifier's listing says only that additional charges apply, so you have to ask before installing.
BNPL coverage
Disputifier lists Klarna and Afterpay, which Aurai does not support. If a meaningful share of your volume is buy-now-pay-later, that gap matters more than anything else on this page.
Track record
116 reviews at 4.6 against Aurai's none. On evidence of working at scale, Disputifier is ahead today.
Pros & cons
Aurai
Disputifier
Which should you choose?
Choose Aurai if…
- You want evidence built per reason code, not templated
- You want a published rate rather than "ask us"
- You want prevention included in the same fee
- Carrier proof-of-delivery matters to your disputes
Choose Disputifier if…
- You want control over response wording
- A meaningful share of your volume is Klarna or Afterpay
- You value 116 reviews over a newer entrant
- Templates suit your dispute mix
The bottom line
Disputifier and Aurai do the same job with different philosophies: templates you control versus evidence assembled per dispute. Disputifier has 116 reviews and BNPL coverage Aurai lacks. Aurai publishes its rate, includes prevention, and attaches carrier proof-of-delivery automatically.
Frequently asked questions
How much does Disputifier cost?
Disputifier's Shopify App Store listing shows: Free to install · additional charges apply. Aurai charges 25% of disputes it recovers, with no monthly fee and nothing owed when it loses. Check the current listing before deciding — App Store pricing changes.
Is Disputifier any good?
Disputifier holds 4.6 stars from 116 reviews on the Shopify App Store as of September 9, 2026. Well-established with a large review base, and more control over response wording than fully hands-off tools give you.
What are the alternatives to Disputifier?
The Shopify App Store chargeback category includes Chargeflow, Chargeback.io, Disputifier, Chargeblast, ChargePay, Signifyd, Reclaim and Aurai. They divide into prevention (alerts), representment (fighting filed disputes), guarantee (fraud reimbursement) and blocking. Disputifier is both, so pick an alternative in the same category unless you are changing what you need.
Disputifier vs Aurai — what is the difference?
Aurai builds evidence per dispute from the reason code up, including carrier proof-of-delivery, rather than filling a template.
Aurai builds a competing app; that is disclosed in the byline and Aurai's own lack of review history is stated alongside Disputifier's rating. Ratings, review counts and pricing were read from the Shopify App Store on September 9, 2026and change over time. Positioning paraphrases the vendor's own listing description. Disputifier is a trademark of Disputifier; Aurai is independent and not affiliated with or endorsed by them.