Disputely holds 4.0 stars from 17 reviews on the Shopify App Store and is a prevention product. Pay-per-prevention is a fairer alert model than pay-per-alert: you are not billed for notifications that were never going to become chargebacks. Aurai covers both prevention and representment on a single 25%-of-wins fee, with no monthly cost and nothing owed on a loss — but no review history yet. Aurai charges nothing for alert response and only takes a fee on disputes it actually wins.
What is a chargeback, and why automate the response?
A chargeback is a customer disputing a card payment with their bank rather than asking you for a refund. The money is pulled back immediately, a fee is charged whether or not you contest, and the dispute counts against the ratio the card networks monitor. You then have a fixed window — often 7 to 21 days — to submit evidence.
Doing that by hand works below roughly five disputes a month. Past that, deadlines slip, and a missed deadline is an automatic loss. Tools in this category automate one or both halves of the problem: stopping disputes before they file, and answering the ones that do. Disputely is a prevention product; Aurai does both. That distinction matters more than any feature list — a lost dispute costs roughly 2.5× the order value once goods and staff time are counted.
At a glance
| Feature | Aurai | Disputely |
|---|---|---|
| App Store rating | New listing — no reviews yet | 4.0 (17 reviews) |
| Category | Prevention + representment | prevention |
| Pricing model | 25% of recovered disputes | Free to install · pay only when a dispute is prevented |
| Monthly / setup fees | None | None stated |
| Fights filed disputes | Yes | No |
| Prevents disputes filing | Yes, included | Yes |
| Works with | Stripe, PayPal, Shopify | Shopify Checkout |
| Built for Shopify badge | No | Yes |
| Setup time | ~2 minutes | Not stated on listing |
| Developer | Aurai | Disputely |
Read from the live App Store listing on September 9, 2026. Ratings and pricing change — check the current listing before deciding. Where Disputely's listing does not state something, this says so rather than guessing.
Pricing
Disputely: Free to install · pay only when a dispute is prevented. That is what the listing states as of September 9, 2026.
Aurai: free to install, then 25% of each dispute it recovers. No monthly fee, no setup fee, nothing owed when a dispute is lost. Prevention is included rather than billed separately or per alert.
The models are not directly comparable across categories. A per-alert fee scales with your dispute volume whether or not the alert would have become a chargeback; a success fee only costs you after money has come back. Work it out with your own numbers in the cost calculator.
Automation & setup
Disputely delivers network alerts and charges only when a dispute is actually prevented, which is a fairer shape than per-alert billing. Its listing names only Shopify Checkout and does not state a setup time. Aurai includes alert response at no cost and adds representment for whatever files.
Aurai takes an agent-first approach — one autonomous agent detects the dispute, gathers evidence, writes a reason-code-specific rebuttal, and submits it, typically in about 90 seconds per dispute. Setup is an OAuth connection to your processor and takes roughly two minutes, with nothing to install on your storefront and no code change.
Integrations
Disputely lists: Shopify Checkout. It carries Shopify's Built for Shopify badge.
Aurai connects to Stripe, PayPal and Shopify Payments. It does not carry the Built for Shopify badge yet. If your volume runs through a processor outside those three, that is a reason to prefer Disputely.
Fraud prevention
Disputely is prevention-first: it works to stop disputes reaching the filing stage at all. That avoids the fee and the ratio damage entirely, but does nothing for a dispute that files anyway.
Aurai screens every order on AVS, CVV, 3DS, IP-versus-billing and velocity signals, and responds to pre-dispute alerts automatically at no extra cost. Whether prevention or recovery is your urgent problem depends on how close you are to the network thresholds — Visa VDMP at 0.9%, Mastercard ECM at 1.5%.
Key differences explained
Paying for outcomes, not notifications
Disputely's pay-per-prevention beats per-alert billing: you are not charged for notifications that were never going to become chargebacks. That is a genuinely better model than most alert vendors offer.
Still only half the problem
No representment. A dispute that files is unrecovered revenue, and alerts cannot reach back to it.
Alert response costs nothing with Aurai
Aurai charges no per-prevention fee at all — only 25% of disputes it actually wins.
Ratings
4.0 from 17 reviews is the lowest here. Aurai is unrated rather than rated poorly, which is a different kind of unknown — neither is proof of anything.
Pros & cons
Aurai
Disputely
Which should you choose?
Choose Aurai if…
- You want disputes fought as well as prevented
- You want alert response at no cost at all
- A 4.0 rating gives you pause
- You need Stripe or PayPal coverage
Choose Disputely if…
- You want to pay only when a dispute is actually prevented
- Alert coverage is all you need
- You are Shopify Checkout only
- You prefer outcome-based alert billing
The bottom line
Disputely's pay-per-prevention is a fairer model than per-alert billing, and worth crediting. But it is alerts only, it carries the lowest rating on this page, and its listing names just Shopify Checkout. Aurai includes alert response free and fights what files.
Frequently asked questions
How much does Disputely cost?
Disputely's Shopify App Store listing shows: Free to install · pay only when a dispute is prevented. Aurai charges 25% of disputes it recovers, with no monthly fee and nothing owed when it loses. Check the current listing before deciding — App Store pricing changes.
Is Disputely any good?
Disputely holds 4.0 stars from 17 reviews on the Shopify App Store as of September 9, 2026. Pay-per-prevention is a fairer alert model than pay-per-alert: you are not billed for notifications that were never going to become chargebacks.
What are the alternatives to Disputely?
The Shopify App Store chargeback category includes Chargeflow, Chargeback.io, Disputifier, Chargeblast, ChargePay, Signifyd, Reclaim and Aurai. They divide into prevention (alerts), representment (fighting filed disputes), guarantee (fraud reimbursement) and blocking. Disputely is prevention, so pick an alternative in the same category unless you are changing what you need.
Disputely vs Aurai — what is the difference?
Aurai charges nothing for alert response and only takes a fee on disputes it actually wins.
Aurai builds a competing app; that is disclosed in the byline and Aurai's own lack of review history is stated alongside Disputely's rating. Ratings, review counts and pricing were read from the Shopify App Store on September 9, 2026and change over time. Positioning paraphrases the vendor's own listing description. Disputely is a trademark of Disputely; Aurai is independent and not affiliated with or endorsed by them.