What does Aurai do?
Aurai automatically fights your chargebacks and screens orders for fraud. The moment a dispute is filed, it detects it, builds evidence matched to the card-network reason code, and submits a response before the deadline. It also screens every order in real time and holds high-risk ones before they ship — so you both prevent chargebacks and win the ones that still come through.
How much does Aurai cost?
Free to install. Aurai charges 25% of the revenue it recovers, and only when it wins a dispute — you pay nothing on a loss and there is no monthly or setup fee. Fraud screening is included.
Which payment providers does Aurai work with?
Shopify Payments, Stripe, and PayPal. Once connected, your disputes and orders flow into Aurai automatically, and multi-provider stores are handled from one dashboard.
How long does setup take?
About two minutes. Install the app and connect your payment provider — Aurai backfills your recent orders to build evidence baselines and starts working right away. There is no code to add.
Do I have to review each dispute response before it is submitted?
Your choice. Aurai can run fully hands-off and submit responses automatically, or you can review and approve each rebuttal before it is sent. You can switch modes at any time.
What evidence does Aurai use to fight a chargeback?
Order details, fulfillment and delivery data, customer and purchase history, and — when connected — support conversations. Aurai assembles these into a rebuttal matched to the specific reason code the bank cited, which is what representment guidelines reward.
What chargeback reason codes does Aurai handle?
All major card-network reason codes across Visa, Mastercard, American Express, and Discover — both fraud and non-fraud disputes (for example, product not received, not as described, subscription canceled, and unrecognized charges). Aurai tailors the evidence to each code automatically.
Does Aurai prevent chargebacks or just fight them?
Both. Aurai Prevent screens every order in real time and blocks or holds high-risk orders before they ship, reducing chargebacks upstream. Aurai then fights the disputes that still come through with reason-code evidence.
What happens if Aurai loses a dispute?
Nothing extra. Aurai only charges when it wins, so a lost dispute costs you no Aurai fee. Your processor's chargeback fee (typically about $15) applies whether or not you respond, and is refunded by the processor if you win.
Will fighting chargebacks lower my chargeback rate?
Your chargeback rate is counted when a dispute is filed, not by its outcome, so winning does not by itself lower the rate. What it does is recover the revenue you would have lost. Aurai Prevent is what lowers the rate, by stopping high-risk orders before they become disputes.
Is my store and customer data secure?
Aurai only accesses the data needed to screen orders and build dispute evidence, and uses it solely for that purpose. See the privacy policy for details on what is accessed and how it is handled.
Can I use Aurai alongside Shopify Protect?
Yes. When Shopify Protect covers a case, Aurai stands down; when it does not — digital goods, international orders, most non-fraud reason codes — Aurai takes over and fights the dispute.