Compare on four axes: pricing model (success-fee vs monthly), automation depth (auto-submit vs draft-for-review), prevention (included vs extra), and setup weight (self-serve vs sales call). Success-fee pricing aligns incentives — the app earns only when you recover money. Monthly pricing is cheaper at very high dispute volume. For most Shopify stores under ~100 disputes/month, success-fee + full automation wins on both economics and time.
How to actually compare
- Pricing model. Success-fee (percent of recovered) = zero risk at low volume. Monthly/per-dispute = predictable but you pay for losses too.
- Automation depth. Some apps auto-build AND auto-submit; others draft responses you still have to review and send. The second kind saves less time than the demo suggests.
- Prevention included? Alerts and order screening are often a separate SKU. Check the full bill.
- Evidence quality. Ask any vendor: do you use carrier proof-of-delivery images? Reason-code-specific templates? CE 3.0 qualification checks? Vague answers = template-stuffing.
The landscape
- Chargeflow — success-fee, popular, Shopify-native. See our head-to-head.
- Chargebacks911 — enterprise-oriented managed service, custom pricing, heavier onboarding. Comparison.
- Disputifier / smaller apps — cheaper, mostly template-based responses, shallower evidence.
- DIY in the admin — free, viable under ~5 disputes/month if you follow a runbook.
- Aurai — 25% success fee only, full auto-submit with carrier POD images and CE 3.0 checks, prevention included free. Install from the App Store.
We're obviously a vendor in this list — which is why every claim above is checkable in a free trial of any of them.
Which fits your store
- Under 5 disputes/month: DIY is defensible. Your time is the cost.
- 5–100/month: success-fee automation. The math: at 75% win rate, an automated $2,000/month recovery costs ~$500 in fees and ~zero hours. Manual gets maybe half the win rate and eats a workday.
- 100+/month: negotiate. Success-fee percentages and enterprise flat rates both become negotiable at volume.
Whatever you pick, pick something — unanswered disputes have a 0% win rate.
Frequently asked questions
What win rate should a chargeback app deliver?
Industry-wide represented disputes win 40–65%. Aurai's Shopify book averages 78%. Treat any claim above 85% overall with skepticism — reason-code mix makes that nearly impossible honestly.
Are success fees worth 25%?
At low-to-mid volume, usually yes: 75% of recovered money with zero hours beats ~40% recovery with a manual process. At very high volume, negotiate or consider flat pricing.
Post reflects public documentation, industry surveys, and Aurai's own book of disputes as of the publish date. Visa, Mastercard, American Express, Discover, Stripe, PayPal, and Shopify are trademarks of their respective owners; Aurai is independent and not endorsed by any of them. Network rules change — always verify current official rules before acting on any specific tactic.