Five recipes cover 80% of the value: auto-hold fulfillment on high-risk orders, delay same-day shipping on medium-risk, fast-lane repeat customers, tag billing/shipping mismatches for review, and route dispute notifications to Slack with an SLA. Flow is included on all plans (Shopify, Advanced, Plus) — the only cost is setup time.
The five recipes
- High-risk hold: Trigger: Order created → Condition: risk level = high → Action: hold fulfillment + tag `fraud-review` + Slack alert. Buys your team time before goods leave.
- Medium-risk shipping delay: risk = medium AND shipping = expedited → downgrade to standard queue for 24h. Fraud pressure-tests fast shipping; legit customers rarely notice.
- VIP fast-lane: customer order count ≥ 3 AND zero prior disputes → tag `trusted`, skip review queues entirely. Keeps prevention from taxing your best customers.
- Mismatch tagging: shipping address ≠ billing address AND order value > $150 → tag for the verify-first process.
- Dispute SLA routing: dispute opened → Slack/email with amount + deadline. A dispute nobody saw is a dispute lost.
What Flow can't do
Flow reacts to Shopify's own risk signal — it can't score with chargeback-outcome data, can't see friendly fraud, and can't build or submit dispute evidence.
Use Flow for the plumbing above, and pair it with a dispute layer: Aurai adds chargeback-trained order scoring (free) and automatic evidence submission (25% of wins). The two compose cleanly — Flow tags, Aurai fights.
Frequently asked questions
Is Shopify Flow free?
Flow is included on Shopify, Advanced, and Plus plans.
Can Flow auto-cancel fraudulent orders?
Yes — but auto-cancel on Shopify's risk signal alone over-fires. Hold + verify beats cancel for anything below obvious fraud.
Post reflects public documentation, industry surveys, and Aurai's own book of disputes as of the publish date. Visa, Mastercard, American Express, Discover, Stripe, PayPal, and Shopify are trademarks of their respective owners; Aurai is independent and not endorsed by any of them. Network rules change — always verify current official rules before acting on any specific tactic.